Overview
Serene Chats ("we", "our", "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using Serene Chats you agree to the practices described below.
1. User Account Information
Our core chat and free story experiences do not require an account. If you purchase premium chapters, we may collect minimal information such as the payment reference associated with your unlock so we can restore access on the same device or session.
2. Payment Information
Payments are processed securely through Razorpay. Serene Talks does not store complete payment card details. We only receive a confirmation of payment status and a transaction reference from Razorpay. Please review Razorpay's own privacy policy for how they handle payment data.
3. Cookies & Analytics
We use a small number of cookies and local-storage entries to remember preferences (such as audio settings and unlocked chapters) and to understand anonymous usage trends. We do not sell your data to third parties.
4. Third Party Services
We rely on trusted third parties (such as Razorpay for payments and hosting and analytics providers) to operate the platform. Each provider has its own privacy practices.
5. Razorpay Integration
When you complete a premium purchase, Razorpay handles the entire payment flow. Sensitive card and UPI details are submitted directly to Razorpay and never touch our servers.
6. Security Practices
We use industry-standard safeguards to protect data in transit (HTTPS) and limit access to the minimum information needed to operate the service.
7. Your Rights
You can clear locally stored preferences and unlock records at any time by clearing your browser storage. For data-related questions, contact us using the details below.
8. Contact
Serene Chats · Bangalore, Karnataka, India. For privacy or data requests, reach out through the contact link in the footer.