Legal

Refund Policy

Last updated: September 2026

Premium chapters are digital content delivered immediately, so purchases are final once access has been granted. If you paid and did not receive access, we will restore it or refund you in full.

What you are paying for

The early chapters of our interactive stories are free to play. Later chapters are premium and cost ₹49 each as a one-time unlock. There is no subscription, no recurring charge and no auto-renewal. Each unlock applies to the chapter you paid for.

After payment you get access to that chapter, including its full branching script, choices and endings. Access is recorded in the browser you unlocked it in, so clearing your browser data or switching devices can remove it — email us and we will restore it.

How payment works

Payment is made by UPI. You copy our UPI ID from the unlock screen, pay exactly ₹49 from your own UPI or banking app, and then confirm on the unlock screen. We never ask for your card number, UPI PIN, or any one-time passcode.

When a refund applies

Because the content is digital and delivered instantly, refunds are limited to:

  • A payment was made but the chapter never became accessible.
  • You were charged more than once for the same chapter.
  • An amount other than ₹49 was debited due to an error on our side.
  • Any case where a refund is required by applicable law.

Refunds are not available simply because you have finished or did not enjoy a chapter you were able to play.

How to request one

Email hello@serenetalks.in within 7 days of the payment with the chapter number, the amount, the date, and the UPI reference number. We will verify the transaction and reply with either restored access or a refund. Approved refunds are returned to the UPI account you paid from and typically appear within 5–7 working days, depending on your bank.

Contact

Serene Talks · Bangalore, Karnataka, India. Our Contact page lists everything else we can help with.